Day 9, Tuesday - cracking firewalls and fileservers

Another bright and early start. In the convoy and on the road by 7.30am. First on the agenda was to try and crack the firewall. The issue with having a cloud managed firewall is the device has to see the cloud portal to be able to download its settings. The firewall also acted as our DHCP server and so without it online, no one’s PC or laptop could get an IP address in order to communicate on the network.



After around an hour, we cracked it!! Hurrah!

We had to check cables were wired correctly, check ISP settings, make sure the satellite link was receiving a connection and try many different configurations but we got there. With the fibre link also working between the hangar and the office, the PC’s were now also picking up their IP addresses from the firewall.

Now everyone could turn on their PCs, the pressure was on!

Fileservers needed to be communicating so they could get their files, database servers had to work for finance and operations for flight management, printers all had to be communicating and emails had to be coming through.

Emails to all the staff in Uganda are routed through servers in the UK. Whilst the office move was happening, this server in the UK was holding the emails until we went live again in the new office. We logged on and there were just short of 1,000 emails waiting to come down to the staff. This had built up over 4 days! It just shows you how busy our programmes can be.

After a full day of configuring servers, running round all the users helping them get set up, ensuring they can connect to things, print and access files, we were so glad we had got to the stage of a functioning network with staff all able to work.

At one point in the day, a spanner was thrown into the works by EMI upstairs turned on their server which started to also hand out IP addresses, so our PC’s started to not communicate properly as they had wrong IP addresses. We quickly realised and so unplugged their network from ours until we can separate the traffic on the switches to not conflict with each other.

This is a fun job for tomorrow!

While I was in the hangar helping some staff with their printers, I also checked in to see the Cessna 182 which has now had all of its vortex generators installed. It looks really neat!

The remaining things for us to do tomorrow will also be to get the Wi-Fi network up and running and talking to the unifying server and then to setup the VOIP phone system.

We hope that by the end of Wednesday, we may have just completed the office move from an IT perspective! Let’s hope and see!

We were invited to dinner at Simon and Pam Wunderli’s house this evening. Simon is a pilot for MAF and they have served in Uganda for 13 years! Amazing. It was great to hear their passion still for the programme after so many years. We had a lovely dinner and a cappuccino! Mmm, that was soo good!

Day 8, Monday - the first day in the new office!

All the staff had to travel to Kajjansi for the first time today. A large convoy of cars were organised to collect all the staff from the main road near to the old office. We were lucky in that we didn’t have to walk anywhere as we were going with Mark. He was one of the designated drivers. We were in the Land Cruiser again and when it’s not being used for cargo, it has two fold-down benches in the back for 8 people, so on the way down we had a total of 10 of us squeezed in! Around 4 other cars were in the convoy which left the pickup point at 7.30am.

We were really hoping for everything to be up and running by Monday morning but there has been so many delays with the new power line into the office, and being unreliable when it was up, that we just couldn’t chance booting the servers up. They have installed a very complex power system that includes mains power, solar power, an inverter and a backup generator. They should switch cleanly between all of them when needed but it just doesn’t happen. A team of engineers are trying to troubleshoot and get it working correctly.

This meant that first on our agenda was to install a UPS. (Uninterruptable Power Supply) This would allow us to turn the servers on and protect them from any power spikes or outages. The batteries in these would only hold the charge for around 20 minutes but at least it gives us chance to shut the servers down properly.

Once this was up and running we started turning servers on. Part of the plan for the office moving location was to also change the IP address configuration for the network. This meant we had to manually log into every server and give it a new IP address and log each change we made. We ran into some issues with the firewall and the Internet not being connected. Not only that, but the main fibre link between the hangar and the office was not working. This meant that even if we did have Internet, it wouldn’t pass through to the office, as the entrance point for the internet is in the hangar.

We managed to get a 3G dongle into a router and got some internet that way in the office but we still couldn’t configure the firewall. Who ever thought that cloud managed firewalls was a good idea in Africa?!

 

 

We resorted to prioritising the local network and getting servers configured. We amended DNS records, pointed exchange servers in the right direction to carry on receiving and sending emails, got their databases online and amended the site location for servers. We gave all the servers new Static IP addresses so they can communicate on the network and this meant that tomorrow, when we finally get the firewall online, things should all be working. Fingers crossed!

We were lucky to have a quick response from the company who laid the fibre connection who, by the end of the day, managed to find the fault and fix the line. We felt so sorry for the guys who had to dig the cable up again after it was buried under the ground for 175 metres.

We also managed to finally get the IT office tidy and get a desk and some chairs in there so we can actually sit down and work. It’s all slowly coming together.

The outside of the new office is still very much a building site with a lot of ground work to be done but it shouldn’t be long before that is done. Maybe another week.

Another nice meal at the MCC this evening and back to the house to catch up on emails and chat to the family on Skype. It’s great when we have a working Internet! Family is what keeps you going.

Day 7 Sunday - a day off!

Today we were invited to go to church with Dave and Joy Forney. Dave is one of MAF’s pilots and Joy is the programme's visit co-ordinator. They are originally from California, USA and have 5 children. Again, another great family and great company to be around.

So they pick us up at 9.30am and one of the first things they say is, 'Oh thanks for getting the Internet up and running.' And we were like, 'huh'? It’s not working, we haven’t done anything. We then start hearing reports from other staff that theirs all came live this morning at 9am.

This has absolutely baffled us but hey, it's Africa! Anything can happen that doesn’t make sense so we got our afternoon back!

Kampala International Church

All the MAF staff are free to go to any church in the area they prefer to go to which is great as you can find the church that best suits your style. They took us to their church - Kampala International Church - which is in Heritage International School. Families are also able to put their children into whichever school they choose, and some of them come here.

The church service was great, it had a great atmosphere, and was full of people of many different nationalities. I particularly liked the worship. You could really feel the congregation come together in worship, it’s quite powerful. Martin Ekholm, our avionics expert from Sweden, was leading this service. It was great to see MAF staff participating in the local churches. We were even treated to a pastor from the UK leading the sermon, breaking into a rap! It was hilarious and very well delivered.

Eating a Rolex

We were invited back to Dave and Joy’s for lunch and were introduced to a Rolex. Nope, it’s not a watch! You buy them from street stalls for 1,000 shillings which is 20p. They are chapatti with an omelette rolled together. It’s a great mix of flavour and works so well. We didn’t just have those.
They put together an amazing mix of foods to add to it. The best way to describe it is like when you have fajita night! You have lots of bowls of different veg and meat and you can make your fajita the way you want. They had fillet beef, fried veg, cheese, salad, red onion and some spicy rice with some good old ranch dressing and tabasco sauce. It was a great mix of Ugandan and American food.

The Uglish language

We got onto the subject of accents and how they vary between states and also in the UK, and came across a term I thought was clever. Uglish. A mix of Ugandan and English. The locals do very well to speak English out here but they often miss words or get words the wrong way round. Sometimes they swap r and l and so grass and glass are the same.

It can make for interesting conversations and you often find yourself speaking Uglish subconsciously when having a conversation with the locals.

Dinner with a view

So now we very gratefully have the afternoon free because the Internet was working, we headed back to our house for a few hours' rest before going out to dinner. I had been recommended by a friend of my wife, who both have previously been to Uganda, to visit a place called Cassia Lodge for dinner.
We found it was only 10-15 minutes' drive and so headed there tonight. It was advertised as the best view in Kampala and they were absolutely right. Situated right at the top of a hill overlooking Kampala city and Lake Victoria, it was stunning.

We sat on the balcony enjoying the view as night fell with some nice food in preparation for another busy week ahead of us. 7.15am start for us tomorrow so I best get some sleep!

Luke

Day 6 Saturday - the joys of troubleshooting

For most of the staff, their work ended yesterday. Not for us…

On Saturday morning, we were in the office again at 9am. We had left some bits behind in the IT office on Friday and so we rounded this all up and loaded it into the Land Cruiser.

Our international staff families have their internet provided and managed by us and so, due to the office move, their internet was now down. Today, our priority was to install the new firewall at one of the houses and then link up all the other houses by a series of point to point wireless antennas. This is a completely new technology for me to be working with and so it was quite a challenge to get to grips with how it all worked and what was the correct way for us to wire everything up.

Frustratingly, 3 hours later, we still couldn’t get part of the network working. We had got the internet set up and working from the firewall but somehow this wasn’t passing through to the houses. Well so we thought… more on this later.

We then had to quickly drive to the hangar in Kajjansi because MTN - the ISP for the new office - was on site to install the satellite dish for the Internet connection. They mounted it on the roof of the hangar as this is the highest point with line of site to the receiving antenna at MTN.

They had their own engineers there and so we had some time to continue to troubleshoot the international families' wireless remotely. I started changing configurations and phoned one of the families, but no, still no internet. I then get a call from Steve to say the Internet has stopped working after being up from around 10.30 this morning.

This absolutely baffled us?! How can he have internet in his house which happens to be the furthest point from the house we installed the internet in, and yet the house we installed it in doesn’t have a connection? So I put the settings back again and he was up and running.

A hometown reunion!

We continued to be baffled through the night and so we agreed to try and troubleshoot some more on Sunday afternoon when we had a bit of free time. We spent the evening with the family we are staying with, Mark and Sarah Newnham. We had a great homemade dinner and then went outside in the garden to sit by the fire Mark had made.

 

We had marshmallows and toasted them on the fire! Mmm yummy!

We were also joined all evening by an old MAF UK employee, Gillian Withell. This is the first time we have met but it was great to hear her journey and now works for Medair.

We also found out that Mark, Sarah, Gillian and I are all from the same part of the UK within 15 minutes of each other! It was like a home town reunion in Kampala! What a coincidence.

Mark and Sarah’s 2 daughters, aged 2 and 6, wanted to show us their ballet performance whilst we were outside. It was so sweet! I was also recommended to try a Tangawizi by my wife while here and so had the opportunity tonight. It’s a non-alcoholic ginger ale. Very nice if you like ginger but I’m not too keen.

Day 5, Friday – moving day!

We were given the engineers' Toyota Land Cruiser. As we had a lot of expensive servers and large racks to transport, we had this as our dedicated vehicle. I was also assigned designated driver! Cool!

Steve Forsyth, the Programme Manager, took me out for a brief driving assessment to check I was safe driving and advised me of the driving laws out here in Uganda. He also gave me helpful tips such as indicating left can mean many things out here other than turning left. It could mean, I want you to pass me, it could mean don’t pass there is oncoming traffic or I am stopping on the road. It’s crazy!

I passed my test and was allowed to drive. Woohoo.

We loaded up the vehicle with all the servers and rack and cleverly packed it with mattresses. Of course, we were transporting them via the roads of Uganda, very bumpy! 'Bumpy' and 'servers' do not go hand in hand and so the mattresses were great at absorbing all the shock to protect the servers.



Meanwhile, the rest of the office were loading up their departments' office furniture and computers into cars and trucks. There were lots of people helping, so many, an entire office was loaded into cars and trucks in 3 hours. We were the first ready to leave the office, and so we went to report in to Steve, only to find he had in his office a bubble bath… no not really, it’s just a bad joke! He had a load of bubble wrap stored in the bath tub.

Driving... Kampala style

So off we set in the Land Cruiser. This was a big vehicle. So big it had 2 fuel tanks. It was quite exciting but at the same time quite nerve-racking. Firstly I had ‘precious cargo’ - all the data for MAF Uganda is on those servers - and secondly driving in what is quite dangerous conditions. There are all sorts of obstacles in the road: people who just run out in front of you, cows in herds or strays, dogs and chickens, cars who pull out from all directions, drive on the wrong side of the road, Boda-bodas swerving in and out from all directions... your attention has to be everywhere. It is quite an experience.

 

Oh and by the way, I learnt why they get the name 'boda-boda'. So boda-bodas are motorcycles that take 1 passenger, well, 1 passenger legally but it can be up to 3 or with the strangest of loads like a window frame or 6-foot lengths of wood width ways. Their original purpose was carrying people forwards and backwards across a country border. It became very popular as opposed to walking and the journey was called 'border to border'. Over time, it was shortened to boda-boda.

Server racks and switches

When we arrived at Kajjansi, we were lucky to see that our Cessna 208 'BIL' was firing up for a flight so we were able to watch it take off. It’s such a great privilege and exciting to watch our planes flying in action, knowing they are bring help, hope and healing to people in hard-to-reach places.

 

We unpacked the Land Cruiser into the IT office and first on the agenda was to build the rack and fit the servers in. I set up a camera to capture us building the server rack in time lapse so I am looking forward to looking at the final result. I also set up a camera to do a time lapse of the main office. This should be really fun to watch!

This took us most of the day, including rearranging some of the switches in the hangar to make room for the new internet modems and phone servers.

The rest of the office did really well to completely move in and most people had set up their desks and computers by around 3.30-4pm.

We finished around 4.30pm after configuring the firewall for the new network and headed home. At that time of the day, rush hour traffic is heavy and so Kalumba showed us some back roads. I can’t say it was quicker but at least we were moving the whole time. These were dirt tracks the whole way and the amount of dust was incredible. It has obviously been that way for so long that all the trees have actually turned orange from being covered in thick layers of dust. It was testing but pretty cool taking a 4x4 off-road! We were able to pass some of the slower vehicles that weren’t quite cut out for the off-road which made the journey more interesting, some would say I left them for dust.

A fun family

We had dinner with the Rogers that evening. Dave and Amy with their 6 children. The eldest 2 were actually at a youth group, but it was great to get to know the others. They are a fun family, originally from America and have served with MAF in Uganda for over 9 years!

I was introduced to Mountain Dew and love it! Amy apparently thinks it is better in Uganda than it is back in the States. Most things here are quite the opposite.

It was a great end to a very busy day!