Tuesday 1 September 2015

Day 10, Wednesday - a day of IT challenges

Today was a challenging day! I felt like the day just didn’t have enough hours in it.

Due to the ongoing power issues, we had to keep shutting servers down each night and turning them back on in the morning. This process took up between 1 and 2 hours each morning as inevitably some servers didn’t start up all their services correctly so they had to be restarted again. Servers are designed to be left on and they can get unstable when keep being turned off.

Once everything was on, Steve and I started with getting the Wi-Fi network up and running. We plugged in the Wi-Fi access point and logged onto the server to register it but struggled to connect to the access point. We tried various things to get the server to register the access point but it wasn’t working. We thought it may be an issue with EMI (Engineering Ministries International, based upstairs) again but they were still unplugged, we did a factory reset on the device, changed cables but nothing. We then moved the Wi-Fi to another network port and VOILA! What are the chances of that? A dead network port.

We managed to get 4 access points set up, 2 in the office, 1 in the hangar and 1 in the passenger terminal.

We then tried to set up the VOIP (Voice over IP) system. Unfortunately we still didn’t have the satellite connection for the phone line so we couldn’t get any VOIP calls but we thought we would at least set the server up. The phone server is a virtual server and so you can only connect to it by a Remote Desktop Connection or by VMWare’s client connection tool vSphere. Because we had made the IP address changes on the network and the phone server was still on the old IP address scheme, the only way to connect was by vSphere. This tool was only installed on Kalumba’s laptop and he was working at the old office today to set up a satellite office internet router. So we were out of luck and had to leave this until tomorrow.

I then attempted to create some VLANs on the network to route EMI’s network traffic through our switch but only be allowed to communicate with the Internet and not any of our servers or PCs. I spent the rest of the day trying to get this working with the IT director from EMI but by 4.30pm we still couldn’t get it to work. We decided that due to our limited time frame (we were flying home Friday, and he was flying back to the states) that we would abandon that idea and he would get a couple of extra switches to place in the office and hangar to allow his network to be completely separate from ours all the way out to the internet.

Steve managed to get the Site to Site VPN up and running between Ashford and Kajjansi by linking up a secure tunnel between the 2 firewalls and he also managed to get a client VPN for users in the Uganda programme to connect to the Uganda servers from home… well, while the servers are turned on that is!

So in summary, quite a frustrating day but we have all enjoyed the challenges. I felt the pressure a bit more as I knew I wasn’t going to be in the office tomorrow. Read why in tomorrow’s blog.