Day 8, Monday - the first day in the new office!

All the staff had to travel to Kajjansi for the first time today. A large convoy of cars were organised to collect all the staff from the main road near to the old office. We were lucky in that we didn’t have to walk anywhere as we were going with Mark. He was one of the designated drivers. We were in the Land Cruiser again and when it’s not being used for cargo, it has two fold-down benches in the back for 8 people, so on the way down we had a total of 10 of us squeezed in! Around 4 other cars were in the convoy which left the pickup point at 7.30am.

We were really hoping for everything to be up and running by Monday morning but there has been so many delays with the new power line into the office, and being unreliable when it was up, that we just couldn’t chance booting the servers up. They have installed a very complex power system that includes mains power, solar power, an inverter and a backup generator. They should switch cleanly between all of them when needed but it just doesn’t happen. A team of engineers are trying to troubleshoot and get it working correctly.

This meant that first on our agenda was to install a UPS. (Uninterruptable Power Supply) This would allow us to turn the servers on and protect them from any power spikes or outages. The batteries in these would only hold the charge for around 20 minutes but at least it gives us chance to shut the servers down properly.

Once this was up and running we started turning servers on. Part of the plan for the office moving location was to also change the IP address configuration for the network. This meant we had to manually log into every server and give it a new IP address and log each change we made. We ran into some issues with the firewall and the Internet not being connected. Not only that, but the main fibre link between the hangar and the office was not working. This meant that even if we did have Internet, it wouldn’t pass through to the office, as the entrance point for the internet is in the hangar.

We managed to get a 3G dongle into a router and got some internet that way in the office but we still couldn’t configure the firewall. Who ever thought that cloud managed firewalls was a good idea in Africa?!

 

 

We resorted to prioritising the local network and getting servers configured. We amended DNS records, pointed exchange servers in the right direction to carry on receiving and sending emails, got their databases online and amended the site location for servers. We gave all the servers new Static IP addresses so they can communicate on the network and this meant that tomorrow, when we finally get the firewall online, things should all be working. Fingers crossed!

We were lucky to have a quick response from the company who laid the fibre connection who, by the end of the day, managed to find the fault and fix the line. We felt so sorry for the guys who had to dig the cable up again after it was buried under the ground for 175 metres.

We also managed to finally get the IT office tidy and get a desk and some chairs in there so we can actually sit down and work. It’s all slowly coming together.

The outside of the new office is still very much a building site with a lot of ground work to be done but it shouldn’t be long before that is done. Maybe another week.

Another nice meal at the MCC this evening and back to the house to catch up on emails and chat to the family on Skype. It’s great when we have a working Internet! Family is what keeps you going.